We have collaborated with ERICSSON in the transformation of a model of management based on Time & Materials an AM (Application Management) model, managing to improve efficiencies, productivity and the quality of the service, with management applications under Use of our Software Factory and service level agreements (near shore). All this has helped our customer to focus on higher-value activities.
We have provided greater flexibility in managing demand, adapting it to the real demand. For this Demand management JIRA from Atlassian has been used, providing our customer an efficient balance between the production and delivery of products and/or services.
Our catalogue of AM services with Ericsson has been focused on the certification systems and system testing services NGOSS and end user services:
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- Corrective maintenance
- Adaptive maintenance
- Preventive maintenance
- Evolutionary maintenance
- Implementation of new functionalities
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- Management of queries and requests
- Troubleshooting
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NGOSS systems are part of the map of OSS systems of Telefónica of Spain and covers different aspects of activation and supervision of network transmission, Broadband and customers network. These systems are: GEISER, GRAFO, PERSIA, COFRE, HDS, CARMELA, HERMES, ACS, ARES, CROSS, GMLC y APC/MeS.