We provide maintenance and support to the operation of products and solutions implemented by us or by third parties where we are with the necessary experience to be able to guarantee a correct service. We offer different types of support and maintenance that are in accordance with the measures of our customers:
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Tecsidel staff contest includes cases where it is necessary to analyze and resolve anomalous situations in the exploitation of different tools or applications. The resolution of these situations will depend on the severity of them, being able to give the case that generate corrective or perfective aspect changes.
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Included in this field changes that are considered necessary for a more comfortable holding, in short, are the actions carried out to improve the internal quality systems in any of its aspects, by initiative of the customer or of Tecsidel: restructuring of the code, clearer definition of the system and optimization of performance and efficiency.
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They are precise changes to correct errors in the software product. Include any amendments necessary to troubleshoot hidden tools or applications.
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Include the activities carried out to facilitate the future maintenance of the application (improves the readability of the code, inclusion of traces, use data validation mechanisms / formats of input, etc.), as well as to minimize the risk of failure through periodic and scheduled inspection activities (tables of the database, logs, exceptions generated files review, disk space / memory, etc.
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All services support and maintenance can be carried out from our own facilities or on-site at the client.