Month: January 2014

A team expert in MDA, Tecsidel has extensive experience in the support, maintenance and development of all kinds of applications and platforms, own and third parties.

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Resolution of incidents and user support.

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Fault management, RCA (Root Cause Analysis).

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Architecture, design and performance.

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Upgrades, functional enhancements, and change management.

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HW and SW

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Development of new updates, integration and deployment

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We offer the possibility of supply, installation and configuration of a portfolio of products related to the functional areas in which has specialized. Also includes the provision of the necessary hardware.

We have relations of partnership or distribution with some of the best manufacturers of the world product, either by its strong presence as by their great specialization.

We provide maintenance and support to the operation of products and solutions implemented by us or by third parties where we are with the necessary experience to be able to guarantee a correct service. We offer different types of support and maintenance that are in accordance with the measures of our customers:

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Tecsidel staff contest includes cases where it is necessary to analyze and resolve anomalous situations in the exploitation of different tools or applications. The resolution of these situations will depend on the severity of them, being able to give the case that generate corrective or perfective aspect changes.

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Included in this field changes that are considered necessary for a more comfortable holding, in short, are the actions carried out to improve the internal quality systems in any of its aspects, by initiative of the customer or of Tecsidel: restructuring of the code, clearer definition of the system and optimization of performance and efficiency.

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They are precise changes to correct errors in the software product. Include any amendments necessary to troubleshoot hidden tools or applications.

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Include the activities carried out to facilitate the future maintenance of the application (improves the readability of the code, inclusion of traces, use data validation mechanisms / formats of input, etc.), as well as to minimize the risk of failure through periodic and scheduled inspection activities (tables of the database, logs, exceptions generated files review, disk space / memory, etc.

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All services support and maintenance can be carried out from our own facilities or on-site at the client.

The integration of systems or products represents a continuous challenge for organizations. Innovations in technology advance very rapidly, exceeding the useful time of the investment. The union of the different systems and their interconnection are challenging Tecsidel is accustomed to perform successfully. Automated information exchange between different systems maximizes the operating result and the investments in products or systems.

Currently, there is no industry standard for the development of such applications, that occasionally, due to the complexity and range of the data to be integrated is a challenge. To adopt the solution there is to know and to incorporate in every moment and circumstance appropriate technology. Tecsidel faces this situation in a practical way, by selecting always consolidated technologies and tackling each project with the necessary flexibility.

We offer the integration and development of enterprise applications that require simultaneous users, heterogeneous platforms, interdependencies complex distributed applications and flexibility, since the business requirements can change frequently.

System integrators and products, provide services that span the complete life cycle of information systems: requirements, analysis, design, development, testing, implementation, support and maintenance, always with the aim of achieving a greater ROI.

We base our service on the developed by the Project Management Institute (PMI) PMBOK Guide that describes the general foundations of project management recognized as best practices standardized by ANSI (toAmerican National Standards Institute). We also have several leaders certified in our team.

Tecsidel provides the value of a good project management practice. It has a standardized process to deal with contingencies. Time, cost or effort devoted to the management of a project is an essential element to achieve the quality of the final result.

Advantages:

• Saving time and costs.


• Faster resolution of problems.


• The resolution of risk optimization.


• Greater effectiveness in communication and management of expectations


• Higher quality of products and services.


• Optimization of financial management.


• Improvement of the decision-making process.


• Improvement of the working environment.

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Different phases or implications that has a project management are:

1. Identify requirements.


2. Address the diverse needs, concerns and expectations of stakeholders as it plans and carries out the project.


3. Balance the competing project restrictions which relate, inter alia, with:

• The scope, the limits of the project.


• The quality, expectations of the beneficiaries.


• The schedule, time of execution of the project.


• The budget, funds from the project.


• Resources.


• The risk.

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Our orficin TCollege of Projects (OTP) is an organizational entity that is responsible for analyze, define and implement a uniform and clear methodology for project management.

Defines procedures to guarantee the quality of the projects, and then launches them, with the help of a service of technical support that executes them according to defined methodology. In addition, as a candle that quality constant, handles the monitoring, evaluation and continuous improvement of those procedures, providing the necessary support to do so.

Advantages:

• Complete coverage of projects: from the detection of a need by users or departments until the final closure of the project. Throughout the lifecycle should be covered.


• Homogeneous processes, regardless of the type of project and departments, businesses or involved users, but with enough flexibility to cover all projects.


• Processes based on standards accepted by the largest possible number of entities.


• Search for continuous improvement and compliance with standards of quality.

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The specific tasks that are part of the service of the technical Office, are defined below:

1. Cross management support:
   
   
   1. Support in the tasks of planning, coordination and monitoring of the projects in execution, as well as support in the transverse management
   
   
   2. Work analysis, recommendation, technological survey, reporting and Executive presentations.
   
   
   3. Budget follow-up: commitments, forecasts and analysis of deviations, etc.
   
   
   4. Monitoring of impact (indicators).
   
   
   5. Support in the preparation of documentation for monitoring: reports, presentations, procedures for monitoring and control, etc.
   
   
   6. Coordination and centralization work associated with the implementation and follow-up of the different projects.
   
   
   7. Support the definition and implementation of processes and procedures that result in a better performance.
   
   
   8. Support in the definition and monitoring of the correct update of the tools for project management.
   
   

2. Support to management and monitoring of projects
   
   
   1. Support for the definition, management, monitoring and auditing of projects.
   
   
   2. Analysis of information systems in the projects to manage.
   
   
   3. Support in the work of monitoring, control and audit of suppliers.
   
   
   4. Support in the management and operational control of projects: review and management of deliverables and documentation generated in the projects, monitoring of planning, production control, risk analysis, etc.
   
   
   5. Study and identification of possible critical points and possible sources of incidents that could arise in the implementation of the projects implemented.
   
   
   6. Support internal and external meetings: management of calls, records, signatures and monitoring points of action, etc.
   
   


3. Support the definition, launch and preparation of documents related to the analysis of requirements of the projects.

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We offer our collaboration in providing a global solution to the problem of projects, from the definition thereof in phases of boot (consulting), up to the implementation (development and integration), as well as the implementation in actual production systems (installation, support and maintenance).

We provide value to our clients helping them to confront new projects related to the management of change, restructuring and optimization of business processes, plans, etc. Our consultants provide experience in various business processes and sectoral.

Functional and technological Consulting we do is based on know-how and the various technological skills and business with our specialists on the main platforms on the market. It is a multidisciplinary group capable of addressing projects of a range, based on the experience gained in consultancy and development in numerous projects addressed by Tecsidel.

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• Preliminary studies


• Analysis of situation


• Selection of products


• Proof of concept and pilot (POC)


• Definition of requirements


• Analysis and design of the solution

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• Team, not a single expert.


• Methodology of work.


• Spirit of collaboration.


• Knowledge shared, documented and automated.


• Access to information (Partners of the leading suppliers of technology).

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• We work together with the customer, with fast, open and pragmatic communication and with the aim of reaching the operational implementation of the recommendations.


• We create lasting relationships with our clients.


• Our consultants have great experience in sectoral and functional.


• We have alliances that complement our capabilities and strengthen our international presence.

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The solution we offer to measure user experience (UX) and QoS in IP communications relies on our product LIMS, characterized by:

• Having probes for easy location, small size and low consumption.


• Probe-server communication based on port 80 (no open ports unique).


• Web-based consultation and management.


• Test and modularized in pack reports.


• Exploitation in "hosting" (SaaS) or "in house" mode.


• Reports "built-in" and adaptable based on ISSBO.


• Ease of integration with other systems and environments of reporting in which the solution is placed.

It allows performing:

• The continuous measurement from multiple endpoints of parameters the quality of network.


• Quickly detection and even early failure and fall of performance


• Analysis of trends in the indicators


• The analysis of the capacity of the network with the task of verifying in real time the good support of communications of voice, messaging, data and multimedia content from PCs, Smart phones or tablets used.


• Comparison based on objective data between qualities of services offered by different CSP's, for a community or available in the different locations of an organization.


• The verification of compliance with SLAs (Service Level Agreement) associated with contracts of services provided through an IP network.

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The solution that we propose for the analysis, classification and monitoring of IP traffic is focused on our product TRAMS.

Thanks to it, it can both characterize with quantitative data the use of network by applications /nodos [/ user], and detect anomalous situations in such use.

This way we get to optimize network planning (in terms of sizing and security, QoS and traffic control policies), improve the operation of the network (management availability, performance failures and including validation of the effectiveness of the policies implemented) and have the knowledge of the users in terms of their experience of their use of the network.

Advantages of the solution (supported by SCATI, TRAMS traffic analysis engine):

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The classification is based on high precision machine learning algorithms, able to adapt to the characteristics of the traffic through workouts.

{slider Very low computational cost}

Given that the normal operation of the system requires no inspection of the content of packages, unlike techniques DPI. This allows that you can install on computers in general purpose and low cost standard.

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Capable of processing high-capacity links traffic (> 100 Gb/s), by feeding of flows sampled. The sampling also reduces the load on the routers.

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Processing of information with frequencies up to 1 minute

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It is based on Netflow traffic accounting for widely deployed in teams of network operators and large enterprises.

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Unlike fully DP-based solutions, it does not analyze the content of the information that makes up the classified traffic.

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With external OSS/BSS systems and Business Intelligence environments.

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We raised our solution to the governance and monitoring of services and monitoring of services and infrastructures based on two foundations:

Standard ISO/IEC 38500-2008

This standard aims to provide a framework of principles for the direction of organizations to apply them on evaluating, directing, and monitoring the use of the information technologies (TI) with the object that it is effective, efficient and acceptable.

We take into account the aspects:

• Performance: the IT are providing support to the business, with full availability, fault-free and with the expected performance.


• Compliance: the TI meet the agreed service levels.

ITIL V3

We rely on ITIL V3 on the operation and improvement of service management (their two latest volumes).

ITIL (Information Technology Infrastructure Library) is a framework of best practices in the IT Government. Currently there are three versions:

• ITIL V1 is the first version; this application could already be very useful in many companies.


• ITIL V2 is process-oriented.


• ITIL V3 focuses on the IT service lifecycle.

ITIL V3, published in May 2007, is divided into five volumes:

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It studies the market and possibilities through the search of innovative services that satisfy the customer taking into account the actual feasibility of their implementation. It is discussed possible improvements to existing services, renewing or revoking eventually existing contracts.

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Its viability is analyzed. For this purpose take factors such as the available infrastructure and the training of personnel. Aspects such as safety and prevention disaster are planned. To start up the reallocation of posts, infrastructure, and software to implement are taken into consideration.

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The service is tested before put it into action. So the information available about the actual level of training of users, discusses state of the infrastructure, available IT resources, among others. Then prepares a scenario for testing (databases are replicated, prepares plans of rollback) and tests are conducted. The results are analyzed and compared with expectations.

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It actively and passively monitors the operation of the service, register events, incidents, problems, requests and access to the service.

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Measurement and feedback tools are used to document the information relating to the operation of the service, results obtained, caused problems, solutions implemented, etc. So it must be verifies the level of knowledge of the users with regard to the new service, and promote the recording and investigation relating to user experience.

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