Month: January 2014

We provide maintenance and support to the operation of products and solutions implemented by us or by third parties where we are with the necessary experience to be able to guarantee a correct service. We offer different types of support and maintenance that are in accordance with the measures of our customers:

{slider exploitation support|closed}

Tecsidel staff contest includes cases where it is necessary to analyze and resolve anomalous situations in the exploitation of different tools or applications. The resolution of these situations will depend on the severity of them, being able to give the case that generate corrective or perfective aspect changes.

{slider perfective maintenance}

Included in this field changes that are considered necessary for a more comfortable holding, in short, are the actions carried out to improve the internal quality systems in any of its aspects, by initiative of the customer or of Tecsidel: restructuring of the code, clearer definition of the system and optimization of performance and efficiency.

{slider corrective maintenance}

They are precise changes to correct errors in the software product. Include any amendments necessary to troubleshoot hidden tools or applications.

{slider preventive maintenance}

Include the activities carried out to facilitate the future maintenance of the application (improves the readability of the code, inclusion of traces, use data validation mechanisms / formats of input, etc.), as well as to minimize the risk of failure through periodic and scheduled inspection activities (tables of the database, logs, exceptions generated files review, disk space / memory, etc.

{/sliders}

All services support and maintenance can be carried out from our own facilities or on-site at the client.

The integration of systems or products represents a continuous challenge for organizations. Innovations in technology advance very rapidly, exceeding the useful time of the investment. The union of the different systems and their interconnection are challenging Tecsidel is accustomed to perform successfully. Automated information exchange between different systems maximizes the operating result and the investments in products or systems.

Currently, there is no industry standard for the development of such applications, that occasionally, due to the complexity and range of the data to be integrated is a challenge. To adopt the solution there is to know and to incorporate in every moment and circumstance appropriate technology. Tecsidel faces this situation in a practical way, by selecting always consolidated technologies and tackling each project with the necessary flexibility.

We offer the integration and development of enterprise applications that require simultaneous users, heterogeneous platforms, interdependencies complex distributed applications and flexibility, since the business requirements can change frequently.

System integrators and products, provide services that span the complete life cycle of information systems: requirements, analysis, design, development, testing, implementation, support and maintenance, always with the aim of achieving a greater ROI.

We base our service on the developed by the Project Management Institute (PMI) PMBOK Guide that describes the general foundations of project management recognized as best practices standardized by ANSI (toAmerican National Standards Institute). We also have several leaders certified in our team.

Tecsidel provides the value of a good project management practice. It has a standardized process to deal with contingencies. Time, cost or effort devoted to the management of a project is an essential element to achieve the quality of the final result.

Advantages:

• Saving time and costs.


• Faster resolution of problems.


• The resolution of risk optimization.


• Greater effectiveness in communication and management of expectations


• Higher quality of products and services.


• Optimization of financial management.


• Improvement of the decision-making process.


• Improvement of the working environment.

{Details slider on the management of projects}

Different phases or implications that has a project management are:

1. Identify requirements.


2. Address the diverse needs, concerns and expectations of stakeholders as it plans and carries out the project.


3. Balance the competing project restrictions which relate, inter alia, with:

• The scope, the limits of the project.


• The quality, expectations of the beneficiaries.


• The schedule, time of execution of the project.


• The budget, funds from the project.


• Resources.


• The risk.

{/sliders}

Our orficin TCollege of Projects (OTP) is an organizational entity that is responsible for analyze, define and implement a uniform and clear methodology for project management.

Defines procedures to guarantee the quality of the projects, and then launches them, with the help of a service of technical support that executes them according to defined methodology. In addition, as a candle that quality constant, handles the monitoring, evaluation and continuous improvement of those procedures, providing the necessary support to do so.

Advantages:

• Complete coverage of projects: from the detection of a need by users or departments until the final closure of the project. Throughout the lifecycle should be covered.


• Homogeneous processes, regardless of the type of project and departments, businesses or involved users, but with enough flexibility to cover all projects.


• Processes based on standards accepted by the largest possible number of entities.


• Search for continuous improvement and compliance with standards of quality.

{slider example of work of an Office tecnica|closed}

The specific tasks that are part of the service of the technical Office, are defined below:

1. Cross management support:
   
   
   1. Support in the tasks of planning, coordination and monitoring of the projects in execution, as well as support in the transverse management
   
   
   2. Work analysis, recommendation, technological survey, reporting and Executive presentations.
   
   
   3. Budget follow-up: commitments, forecasts and analysis of deviations, etc.
   
   
   4. Monitoring of impact (indicators).
   
   
   5. Support in the preparation of documentation for monitoring: reports, presentations, procedures for monitoring and control, etc.
   
   
   6. Coordination and centralization work associated with the implementation and follow-up of the different projects.
   
   
   7. Support the definition and implementation of processes and procedures that result in a better performance.
   
   
   8. Support in the definition and monitoring of the correct update of the tools for project management.
   
   

2. Support to management and monitoring of projects
   
   
   1. Support for the definition, management, monitoring and auditing of projects.
   
   
   2. Analysis of information systems in the projects to manage.
   
   
   3. Support in the work of monitoring, control and audit of suppliers.
   
   
   4. Support in the management and operational control of projects: review and management of deliverables and documentation generated in the projects, monitoring of planning, production control, risk analysis, etc.
   
   
   5. Study and identification of possible critical points and possible sources of incidents that could arise in the implementation of the projects implemented.
   
   
   6. Support internal and external meetings: management of calls, records, signatures and monitoring points of action, etc.
   
   


3. Support the definition, launch and preparation of documents related to the analysis of requirements of the projects.

{/sliders}

We offer our collaboration in providing a global solution to the problem of projects, from the definition thereof in phases of boot (consulting), up to the implementation (development and integration), as well as the implementation in actual production systems (installation, support and maintenance).

We provide value to our clients helping them to confront new projects related to the management of change, restructuring and optimization of business processes, plans, etc. Our consultants provide experience in various business processes and sectoral.

Functional and technological Consulting we do is based on know-how and the various technological skills and business with our specialists on the main platforms on the market. It is a multidisciplinary group capable of addressing projects of a range, based on the experience gained in consultancy and development in numerous projects addressed by Tecsidel.

slider {include}

• Preliminary studies


• Analysis of situation


• Selection of products


• Proof of concept and pilot (POC)


• Definition of requirements


• Analysis and design of the solution

{slider features}

• Team, not a single expert.


• Methodology of work.


• Spirit of collaboration.


• Knowledge shared, documented and automated.


• Access to information (Partners of the leading suppliers of technology).

{slider advantages}

• We work together with the customer, with fast, open and pragmatic communication and with the aim of reaching the operational implementation of the recommendations.


• We create lasting relationships with our clients.


• Our consultants have great experience in sectoral and functional.


• We have alliances that complement our capabilities and strengthen our international presence.

{/sliders}

We offer our collaboration in providing a global solution to the problem of projects, from its definition in its set out phases (consulting), up to the implementation (development and integration), as well as the implementation in actual production systems (installation, support and maintenance).

We provide value to our customers helping them to confront new projects related to the management of change, restructuring and the optimization of business processes, plans, etc. Our consultants provide experience in various business processes and sectors.

The functional and technological consulting we carry out is based on know-how and the various technological and business skills that our specialists have on the main platforms on the market. It is a multidisciplinary group capable of addressing a wide range projects, based on the experience gained in consultancy and development in numerous projects conducted by Tecsidel.

{slider It includes|closed}

• Preliminary studies


• Analysis of situation


• Selection of products


• Concept and Pilot Tests (POC)


• Definition of requirements


• Analysis and design of the solution

{slider Characteristics}

• Work team, not a single expert.


• Methodology of work.


• Spirit of collaboration.


• Knowledge shared, documented and automated.


• Access to information (Partners of the leading suppliers of technology).

{slider Advantages}

• We work together with the customer, with fast, open and pragmatic communication and with the aim of reaching the operational implementation of the recommendations.


• We create lasting relationships with our customers.


• Our consultants have great sectorial and functional experience.


• We have alliances that complement our capabilities and strengthen our international presence.

{/sliders}

Our Technical Projects Office (TPO) is an organizational entity that is responsible for analysing, defining and implementing a uniform and clear methodology for project management.

It defines procedures to guarantee the quality of the projects, and then it launches them, with the help of a service of technical support that executes them according to defined methodology. In addition, as a constant guard of that quality, it handles the monitoring, evaluation and continuous improvement of those procedures, providing the necessary support to do so.

Advantages:

• Complete coverage of projects: from the detection of a need by users or departments until the final closure of the project. The whole lifecycle must be covered.


• Homogeneous processes, regardless of the type of project and departments, businesses or involved users, but with enough flexibility to cover all projects.


• Processes based on standards accepted by the largest possible number of entities.


• Search for continuous improvement and compliance with standards of quality.

{slider Example of work of a Technical Office|closed}

The specific tasks that are part of the service of the technical Office, are defined below:

1. Cross management support:
   
   
   1. Support in the tasks of planning, coordination and monitoring of the projects in execution, as well as support in the transverse management.
   
   
   2. Work analysis, recommendation, technological survey, reporting and executive presentations.
   
   
   3. Budget follow-up: commitments, forecasts and analysis of deviations, etc.
   
   
   4. Monitoring of impact (indicators).
   
   
   5. Support in the preparation of documentation for monitoring: reports, presentations, procedures for monitoring and control, etc.
   
   
   6. Coordination and centralization work associated with the implementation and follow-up of the different projects.
   
   
   7. Support in the definition and implementation of processes and procedures that result in a better performance.
   
   
   8. Support in the definition and monitoring of the correct update of the tools for project management.
   
   


2. Support to management and monitoring of projects
   
   
   1. Support for the definition, management, monitoring and auditing of projects.
   
   
   2. Analysis of information systems in the projects to manage.
   
   
   3. Support in the work of monitoring, control and audit of suppliers.
   
   
   4. Support in the management and operational control of projects: review and management of deliverables and documentation generated in the projects, monitoring of planning, production control, risk analysis, etc.
   
   
   5. Study and identification of possible critical points and possible sources of incidents that could arise in the implementation of the projects implemented.
   
   
   6. Internal and external support meetings: management of calls, records, signatures and monitoring points of action, etc.
   
   


3. Support in the definition, set out and preparation of documents related to the analysis of requirements of the projects.

{/sliders}

We base our service on the PMBOK Guide  developed by the Project Management Institute (PMI) that describes the general foundations of project management recognized as best practices standardized by ANSI (American National Standards Institute). We also have several leaders certified in our team.

Tecsidel provides the value of a good project management practice. It has a standardized process to deal with contingencies. Time, cost or effort devoted to the management of a project is an essential element to achieve the quality of the final result.

Advantages:

• Saving time and costs.


• Faster resolution of problems.


• The resolution of risk optimization.


• Greater effectiveness in communication and management of expectations.


• Higher quality of products and services.


• Optimization of financial management.


• Improvement of the decision-making process.


• Improvement of the working environment.

{slider Details on the project management|closed}

The different phases or implications that project management has:

1. Identify requirements.


2. Address the diverse needs, concerns and expectations of stakeholders as it plans and carries out the project.


3. Balance the competing project restrictions which relate, inter alia, with:

• The scope, the limits of the project.


• The quality, expectations of the beneficiaries.


• The schedule, time of execution of the project.


• The budget, funds from the project.


• Resources


• The risk.

{/sliders}

The integration of systems or products represents a continuous challenge for organizations. Innovations in technology advance very rapidly, exceeding the useful time of the investment. The union of the different systems and their interconnection are a challenge for Tecsidel which is accustomed to perform successfully. Automated information exchange between different systems maximizes the operating result and the investments in products or systems.

Currently, there is no industry standard for the development of such applications that occasionally, due to the complexity and range of the data to be integrated, become a challenge. To adopt the solution it is a must to know and to incorporate in every moment and circumstance appropriate technology. Tecsidel faces this situation in a practical way, by selecting always consolidated technologies and tackling each project with the necessary flexibility.

We offer the integration and development of enterprise applications that require simultaneous users, heterogeneous platforms, interdependencies complex distributed applications and flexibility, since the business requirements can frequently change.

System integrators and products, provide services that span the complete life cycle of information systems: requirements, analysis, design, development, testing, implementation, support and maintenance, always with the aim of achieving a greater ROI. 

We provide maintenance and support to the operation of products and solutions implemented by us or by third parties where, with the necessary experience, we are able to guarantee a correct service. We offer different types of support and maintenance that are in accordance with the measures of our customers:

{slider Exploitation support|closed}

It includes cases where it is necessary the contest between Tecsidel’s staff to analyse and resolve anomalous situations in the exploitation of different tools or applications. The resolution of these situations will depend on the severity of them, in case that they generate corrective or perfective aspect changes.

{slider Perfective maintenance}

They are included in this field changes that are considered necessary for a more comfortable holding, in short, are the actions carried out to improve the internal quality systems in any of its aspects, by the customer’s or Tecsidel’s initiative: restructuring of the code, clearer definition of the system and optimization of performance and efficiency.

{slider Corrective maintenance}

These are precise changes to correct errors in the software product. There are included any amendments necessary to troubleshoot hidden tools or applications.

{slider Preventive maintenance}

It include the activities carried out to facilitate the future maintenance of the applications (improves the readability of the code, inclusion of traces, use data validation mechanisms/input formats, etc.), as well as, to minimize the risk of failure through periodic and scheduled inspection activities (tables of the database, logs, exceptions generated files review, disk space/memory, etc.

{/sliders}

All services support and maintenance can be carried out from our own facilities or on-site at the client.