Maintenance and support services

To ensure perfect operation of the production system we offer a package of support and maintenance:



  • Software maintenance

    • Evolutionary, functional corrective maintenance

    • Hours of development packs



  • Hardware maintenance

    • Radio frequency equipment

    • Voice equipment

    • Pick to light equipment / put to light



  • Support services

    • Remote support

    • On-site support

    • Support hot-line timetable office

    • Support hot-line 24 x 7




 

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Realization of projects

We offer our solutions and comprehensive projects whose aim is to meet the needs of our customers by ensuring the desired result. For this purpose the following steps are followed:



  • Consulting:

    • Operational model

    • Platform specification

    • Integration of specification

    • Planning development



  • Development and integration:

    • Parameterization

    • Specification development for customizing and Add-ons

    • Development and unit tests

    • Integration with environment



  • Start-up

    • Installation

    • Configuration and data loading

    • Integrated testing

    • Training



  • Commissioning

    • Put into production

    • Accompaniment

    • Transfer

    • Roll-out



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Functional and technological consulting

Professional services performed by our consultants as a specific service for our customers or as a stage in the implementation projects of our solutions:



  • Current operational model, diagnosis and improvement opportunities.



  • Operational model for the proposed solution.



  • Functional specification of processes to manage.

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Access of vehicles in enclosures (SEGA LTM)

The enclosures of a distribution center may have a large flow of trucks that need to implement a system of vehicle management. Thus the process and automatically documents of entry and exit of trucks on the ground are controlled, or even in the interior of the plant, in its various areas of parking and operation spring.


SEGA-LTM is the product of SEGA that family is responsible for the management of the operations of the vehicles on the ground (inputs, outputs, loads, downloads...) and the optimization of resources (scales, parking lots, docks,...) and loading and unloading times.


It relies on field elements for automating most of the processes and collects information in real-time for monitoring and obtaining KPIs, historical queries and statistics, which include


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  • Warning systems: They are intended to ensure that drivers "receive and understand" the fate that should be addressed and the operation to be carried out (panels, traffic lights, public address...).

  • Sensing elements: They are intended to detect the entry and exit of vehicles in different parts of the plant or the use of resources (cameras, vehicle detectors, tags RFid proximity card readers).


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  • At the point of entry:

    • Identification of truck and driver.

    • Check.

    • Assignment of missions.

    • Destination indication: parking - parking space, spring.



  • At the point of departure:

    • Check-out.

    • Delivery of documentation.



  • In the area of weighing scales

    • Truck scale input/output control.

    • Automatic capture of weight and delivery.



  • In the parking of vehicles:

    • Notices to waiting trucks.



  • On the docks of loading/unloading:

    • Identification of truck in dock.

    • Interface WMS of beginning and end of the operation.

    • Spring release



  • In the areas of vehicle:

    • Automatic identification of truck.

    • Detection of unauthorized vehicles.

    • Generation alarms.



  • In the control center:

    • Schedule of anticipated truck, appointments management planning.

    • Completed monitoring trucks under plant.

    • Incident management.

    • Monitoring of operational alarms.




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