For Tecsidel, one of the key aspects of success in the implementation of toll systems is the after-sales service. That's why we gives priority to the resolution of incidents and questions after the installation and start-up, in order to provide an efficient and quality, while establishing on-site and remote maintenance services according to geographical requirements.
The availability of the Call Centre Service with 24x7 availability, with multilingual HW and SW technicians and with expert knowledge of the installed systems, provides the proximity and efficiency required by a business, such as the one that concerns us.
In addition, Tecsidel has great competitive advantage that leads to have monitoring and control (MCS) and Back Office tools with web access, allowing the monitoring, detection and resolution of issues remotely, and the considerable reduction of attention and problem resolution times.
Methodology of the Support Center 24x7 of Tecsidel
- It uses a ticketing system for the registration of incidents and communication with customers
- It consists of personnel with high domain of equipment and technology used in the facilities.
- It constantly monitors the tolls and periodically analyzes its performance.
- It controls the state, purchase and transport of spare parts, maintaining a direct contact with suppliers after the installation.
- It coordinates evaluations and regular internal meetings with other departments keeping updated and more efficient equipment.