The THOT system developed by Tecsidel responds to the need to reduce costs and times of operation of the processes of high, activation and maintenance of services of ADSL, cable and fiber provided by ONO to residential customers for access to Internet, TV and voice.
THOT solves this challenge by making for the customer care staff and field technicians, involved in the above-mentioned processes, a tool for effective and easy to use in the verification of the availability of telecommunication services. It facilitates also the diagnosis and resolution of issues.
THOT also allows managing the wide variety of brands, models and different versions of existing operating systems for such equipment, which the operator technicians can avoid using tools proprietary of the manufacturers of the equipment as to dispense with the simultaneous multiple systems management network management.
{slider Characteristics of THOT|closed}
- Differentiated for different types of user profiles: Customers Service, the NOC operators, technical field staff.
- Common to all technologies and managed networks, web-based GUI interface.
- Inventory information from customers and teams in the own database system THOT, periodically synchronized with the master inventory systems, to prevent excessive connections with these systems whenever users perform test requests.
- Oriented multitasking and multiuser, i.e. simultaneously multiple users can perform multiple tests.
- Execution of those test delayed execution time may be high, including facilities to record and view later results.
- Massive realization of preventive tests, as it is the case of interrogation of all modems cable of ONO Park (more than 200,000 computers are interrogated in less than 15 minutes).
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