IT SOLUTIONS

IT Maintenance

This smart solution provided by Tecsidel is based on MDA Outsourcing (Maintenance and Development of Applications), the organizational model aimed at maintaining and/or producing the most leading edge software on the market. The model is based on the principles of industrialisation and with it, the standardization of processes and tools is sought as well as the reuse of components and specialist training in tasks.

MDA is an agreement where customer and provider share a model of reference.

  • . The customer externalises all (or part) of the life cycle of the service or application.
  • . The provider undertakes the responsibility of making these parts.

A Framework Agreement is reached, which determines the goals and model of governance; SLA’s, SLI and penalties; UT price, Base Lines, Volumes, and so forth. The production capacity of this model can be adjusted to the customer’s needs, balancing the production lines or even amending the size of “the factory”.

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